![]() ![]() During one administration, the White House made it required reading for its top sixteen hundred political appointees.Īnd we were delighted to learn that it was named one of the top 75 Penguin classics of all time. government, it’s distributed at the Department of Justice, the IRS, the Federal Reserve, and the Postal Service. The 10th anniversary edition of the classic guide to handling lifes toughest conversations. ![]() Doctors, nurses, and administrators in hospitals across the United States have used it to deliver better patient care and more humane workplaces. It’s been used at the Boston Area Rape Crisis Center and the headquarters and field offices of UN-AIDS. The book has been used to train oil-rig operators in the North Sea, Iñupiat negotiators in the oil-rich Northern Slope of Alaska, and business leaders at Saudi Aramco. At twenty-five and languages and counting, it has even been downloaded, we’re told, onto the International Space Station. The Knowledge Project Podcast Sheila Heen: Decoding Difficult Conversations The Knowledge Project Ep. Global organizations are using it to manage the challenges of working within and across cultures. Palestinian educators built communication programs around the Arabic edition Israeli mediators used the Hebrew edition to help with external and internal negotiations Postwar Hutu and Tutsi leaders in Burundi have come together to develop a conflict resolution program for their youth using the French edition. It’s taught at business schools, law schools, in psychology programs, in executive coaching and therapy programs. ![]() Based on fifteen years of research, Difficult Conversations is a New York Times Business bestseller, and has become the go-to book on communication in the workplace. Difficult Conversations: How to Discuss what Matters Most - Douglas Stone, Bruce Patton, Sheila Heen - Google Books Difficult Conversations: How to Discuss what Matters Most Douglas Stone. No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration. Whether we’re dealing with an under-performing employee, disagreeing with our spouse about money or childrearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry” or “I love you,” we attempt or avoid difficult conversations every day. 1) The What Happened Conversation Who’s right Whose fault is it What was the other person’s motive The more frustrated we are, the more likely we are to tell a particularly negative story and assume the worst. ![]()
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